Exchange and Return Policy

Exchange and Return Policy

At Ideal Gadgets, we strive to ensure customer satisfaction by offering quality products and reliable service. Our Exchange and Return Policy is designed to provide a seamless experience for our valued customers in compliance with Pakistan's e-commerce guidelines.

Eligibility for Exchange and Return

  1. Time Frame:

    • Returns or exchanges can be requested within 7 days of delivery.
    • The item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

  2. Condition of Product:

    • Items must be returned in the same condition as delivered, with all accessories, manuals, and warranty cards intact.
    • Products showing signs of use, tampering, or damage will not be eligible for return or exchange.

  3. Non-Returnable Items:

    • Items such as software, earphones, and opened batteries cannot be returned unless they are defective.
    • Products that fall under hygiene or safety restrictions may not be eligible for returns.

Defective or Incorrect Products

  1. Defective Items:

    • If a product is found defective, it can be returned for repair, replacement, or a full refund.
    • Defects must be reported within 3 days of delivery.

  2. Incorrect Orders:

    • In case of receiving the wrong product, the item can be exchanged after verification.
    • Ensure the incorrect product is unused and in original condition.

Procedure for Exchange/Return

  1. Contact our Customer Support team via email or phone to initiate the return or exchange process.
  2. Provide proof of purchase, product images, and details of the issue.
  3. Pack the product securely for pickup or delivery to the provided return address.
  4. After inspection, we will process your exchange or refund within 7 working days.

Refund Policy

  • Refunds for eligible returns will be processed through the original payment method or as store credit.
  • Shipping and handling charges are non-refundable, unless the return is due to an error on our part (defective or incorrect product).

Warranty Claims

For products with a manufacturer’s warranty, customers may directly contact the brand’s service center or coordinate through us for assistance.

Note: Ideal Gadgets reserves the right to refuse returns or exchanges that do not comply with this policy.

For any assistance, reach out to our Customer Support team—we’re here to help!